Refund & Cancellation Policy

All paid plans are membership fees that grant access to member benefits — an official digital ID card, member directory access, premium badges, priority event access and the corresponding honour tier. They are membership service fees, not donations.

All amounts are quoted in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

Basic and Patron memberships are recurring subscriptions billed monthly through Razorpay. You may cancel auto-renewal at any time from your member dashboard under "Manage Subscription", or by emailing [email protected].

When you cancel, your membership remains active until the end of the current paid billing cycle and is not renewed thereafter. You will not be charged again once cancellation is confirmed.

Membership fees are generally non-refundable once a billing cycle has started, because member benefits (including the digital ID card and directory access) are made available immediately.

We will, however, issue a full refund in the following cases: (a) a duplicate or accidental double payment; (b) a technical error where you were charged but membership benefits were not activated; or (c) an unauthorised transaction reported to us promptly.

Email [email protected] with your registered name, Membership ID, the payment date and the Razorpay payment/order reference. Eligible refund requests should be raised within 7 days of the payment.

Approved refunds are processed back to the original payment method via Razorpay within 5–7 business days. The time for the amount to reflect in your account depends on your bank or card issuer.

For any question about payments, cancellations or refunds, contact us at [email protected] or call +91 95001 29965 (Mon–Sat, 9:00 AM – 6:00 PM IST).